Crimes Against Consumer Service

Ahhhh! The stupid, stupid receptionist at Hackney Council has just transferred me through to the wrong number again after listening to only the first syllable of the name I was after. It's the second time she's done it in the space of an hour. It used to be that receptionists just never answered but then they introduced those special 'must answer within so many rings' targets. So now they cut you off mid-sentence so they can get on to the next one.

I'm tempted to say it's the single worst crime against consumer service being committed in Britain today but then again, there are others - LOADS of them. Here are my top eight moans: